After a long break from the computer, the player from Norway wanted to log into his Ubisoft Connect account again, but it turned out that it had been deleted. The French publisher ensured that everything was done under European Union law.
The Norwegian explains that he sold the computer in 2020 because he spent too much time gaming. However, he decided to return to the old hobby, but the time of inactivity was enough to close the account following the Ubisoft regulations.
“Closing the Account or limiting access to the Services on our initiative” may take place “after notifying the user if the User Account has been inactive for at least six months” – we read in the text.
In a statement for PC World, Ubisoft explains that all this is due to the EU GDPR law, and more specifically – the fifth article about the storage of personal data. This one, however, does not specifically mention how long the data can be stored and offers outputs to keep it indefinitely.
The French publisher admits that it is looking at this case because everything indicates a mistake. The company explains that it does not delete accounts that have been inactive for less than four years. What’s more, the Norwegian also had games bought on Steam and the Epic Games Store on Ubisoft Connect, and these should remain available.
Moreover, the injured player ensures that he only received one email notifying him about the imminent closure of the account – instead of three in the thirty days, as is usually done by Ubisoft.