Final Fantasy XIV producer and director Naoki Yoshida has promised that users who are experiencing disconnections and long lines at the Square Enix MMORPG throughout this weekend will receive compensation in the form of extra playtime.
In an article posted on the official blog, Yoshida has admitted that “the cause of a lot of inconvenience for our players” has been the congestion of the servers after the start of the early access period to Endwalker, the new expansion.
“Currently, all Worlds across all regions have been hitting the login cap for extremely long periods, and the progression of login queues is being slowed dramatically. Across the FFXIV service as a whole, the number of simultaneous logins has reached the hardware limit. As a result, logging in has required an extremely long time, especially during “peak hours,” when we tend to see increased player activity. For this, I am truly sorry.”
“Considering that we are asking players to wait in queues for extremely long periods and the ongoing situation making it difficult to play normally, we have decided that during the official release of Endwalker on December 7, we will be granted seven days of free game time to all players who own the full version of the game and have an active subscription. This also includes players currently playing on the 30-day free play period included when registering the full version of the game and those with multiple accounts.”
Although that additional time is currently seven days, Yoshida does not rule out that it could be extended to more “depending on what happens with the congestion situation.”
The post-time highs servers are also detailed, and error codes that may appear during things are explained. If you are a Final Fantasy XIV player, we recommend you look.
Square Enix already warned a few days ago that this situation could occur because they calculated that the number of players who would approach the game or return to it would be considered and that they had not been able to add new servers (Worlds) due to the current shortage of components and chips that plagues the entire sector.