Since its launch, Cyberpunk 2077 has generated many controversies, mainly due to the state in which the game was released for consoles, with several bugs, mainly running on the base PS4.
The own CD Projekt had already recognized the problems, promised he would do everything possible to correct them through updates in the coming months, and indicated that the dissatisfied players should seek Sony and Microsoft channels to seek a refund.
Shortly after that, it was revealed that such an appointment had been made without any prior agreement with Sony or Microsoft, which led to a series of requests being denied and a subsequent change in the publisher’s stance. Now, Sony has finally taken a stand on the matter, and the response was more radical than expected.
Through the official PlayStation support account on Twitter, Sony announced that “SIE strives to ensure a high level of customer satisfaction, and we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store and want a refund.”
By accessing the link released by Sony, you can get more information about how this will happen. Players can start the process through a link on the same page, and, according to Sony, “as soon as we confirm that you have purchased Cyberpunk 2077 via PlayStation Store, we will begin to process your refund.”
Sony makes a reservation that “finalization of the refund may vary depending on your payment method and financial institution”. But, perhaps even more notorious than the change in the refund policy is the information that not only will players be able to claim a refund, but Sony will remove Cyberpunk 2077 from the PlayStation Store indefinitely.
This decision is likely to remain in that period when many players must seek reimbursement, thus avoiding further acquisitions and later regret. It is also expected that the game will be available on the PS Store again when it is more stable after some updates. Therefore, if you still want to acquire the title at the end of the year, physical media should be the only option.
Cyberpunk 2077 was released on December 10 for PS4, Xbox One, and PC.