Microsoft is considering changing the approach to repairing Xbox consoles and other devices by users.
Many companies are accused of making it difficult to repair equipment to force customers to use expensive services. Many people in such a situation often decide to buy a new copy. This, according to experts, influences the pollution of the environment.
According to Grist, As You Sow, the organization representing its shareholders encouraged Microsoft to consider changing its strategy. In June, it produced a report that called on the company to analyze the “environmental and social benefits” of facilitating the repair of devices.
The American company will conduct its research to see how increasing the availability of spare parts reduces electronic waste. It also promises to take action by the end of 2022 based on the conclusions it will present in May.
In a statement sent to The Verge, Microsoft emphasizes that the results will serve as a “guide” for product design teams, as well as a framework for plans to extend repairs.
Kelly McBee of As You Know points out that the company’s attitude has changed significantly. Initially, the company “showed a very antagonistic attitude to repairs,” but after analyzing the organization’s report, it expressed its willingness to cooperate to change the situation.