GOG announced the removal of the game Hitman from the offer. The platform agreed with the players, stressing that it should not issue the title in this form.
Some of the production elements needed to be connected to the network. Many fans criticized releasing items with similar safeguards, believing that it was against the store’s philosophy, which is based on the lack of DRM. Customers expressed dissatisfaction in negative and often harsh reviews.
“We’re still in dialogue with IO Interactive about this release. Today we have removed HITMAN GOTY from GOG’s catalog – we shouldn’t have released it in its current form, as you’ve pointed out, “GOG user Chandra wrote on the platform’s forum.
We’d like to apologize for the confusion and anger generated by this situation. We’ve let you down, and we’d like to thank you for bringing this topic to us – while it was honest to the bone, it shows how passionate you are towards GOG.
Hitman buyers without a network could not access Escalation or Contracts modes, preventing them from unlocking some rewards. The restriction irritated GOG users, especially since the title’s catalog card information indicated that no “activation or internet connection” is required to play.
Initially, the store representatives suggested a refund to dissatisfied customers. There were also warnings against mass publishing of negative reviews, which were removed because they did not comply with the platform’s regulations.